IYC GROUP LLC offers a satisfaction guarantee for the TwelveReps Service. If you are not satisfied with your plan, you can request a refund under the terms below.
1. 14-Day Satisfaction Guarantee
For all TwelveReps subscriptions, we offer a money-back guarantee of up to 14 days from the initial purchase, provided you have followed the plan and have not seen results.
2. Refund Conditions
To be eligible, all of the following must be met:
- Fewer than 14 days have passed since the purchase.
- You have completed the initial questionnaire.
- You have logged regular activity in the app (training/nutrition) for at least 14 days.
- You send us the request following the process below.
3. How to Submit a Request
- Send an email to support@iycgroup.com with the subject “Refund Request — [your name].”
- Include: your account email, the purchase date, and the reason for the refund.
- Response within 2 business days.
- If approved, the refund appears on your card within 5–10 business days.
4. Partial Refunds
For longer plans (3 or 6 months), if you cancel after 14 days, no refund is issued for the unused periods, unless required by national consumer protection law.
5. Ineligible Cases
- Purchases older than 14 days.
- Add-on services (upsells, one-time purchases) that have been fully used.
- Violations of the Terms of Service (e.g., account sharing).
6. Results Guarantee
If you faithfully followed your plan for at least 60 days and saw no results, contact us so we can suggest alternatives or review a guarantee extension request on a case-by-case basis.
7. Mandatory Consumer Rights
This policy does not limit your rights under national consumer protection law (e.g., Directive 2011/83/EU for consumers within the EU).
8. Contact
Customer support: support@iycgroup.com
Phone: +1 (202) 684-3264