Here you'll find the most common questions. If your question isn't covered, send us an email at support@iycgroup.com or head to the contact page.
What does my plan include?
A personalized training and nutrition program tailored to your goals, fitness level, and preferences. You get access to workout videos, recipes, daily progress tracking, and health tips.
Do I need equipment for the workouts?
Most exercises are done without equipment, using only your body weight. For more advanced programs you may need dumbbells or resistance bands, but we always suggest alternatives.
When will I see results?
Timelines vary from person to person. Most users notice visible changes after 3–4 weeks of consistent practice. Consistency is the key.
Can I cancel my subscription?
Yes, at any time, at no extra cost. See the detailed terms in the Subscription Terms.
How does the money-back guarantee work?
We offer a 14-day money-back guarantee, subject to conditions: you must have completed the questionnaire, followed your plan, logged at least 14 days of activity in the app, and seen no results. See the Money-Back Policy for details.
Is the plan suitable for beginners?
Absolutely. The questionnaire places you at a level (beginner, intermediate, advanced) and adjusts the intensity and difficulty accordingly.
Is it safe if I have a medical condition?
We recommend consulting your doctor before starting any exercise program. The plan takes into account whatever you declare in the questionnaire but does not replace medical advice.
What languages is the service available in?
The platform is fully available in Greek. Workout videos may have English subtitles.
How do I pay for my subscription?
We accept all major debit and credit cards (Visa, Mastercard, American Express). Where supported, you can also pay via Apple Pay or Google Pay.
Is my data safe?
Yes. We use TLS encryption for transfer and at-rest encryption for storage. We never sell your data. See the Privacy Policy.
Can I change my plan?
Yes. You can update your goals and preferences at any time from your settings. The program adjusts automatically.
How do I contact support?
We are available by email at support@iycgroup.com or through the contact form. We respond within 24 hours on business days.